INDIA'S ULTIMATE ESPORTS ARENA IS HERE

This Privacy Policy explains how NW ZONE PRO collects, uses, stores, and protects your personal information when you access or use our esports tournament platform, including our website, mobile application, and related services.

1. Information We Collect

We may collect the following categories of information:

• Account Information: Name, username, mobile number, email address, and profile details submitted during registration.
• Gameplay & Usage Data: Tournaments you join, match results, performance metrics, leaderboards, device identifiers, and app interaction logs.
• Payment & Transaction Data: Limited payment-related details such as transaction IDs, amounts, timestamps, and wallet usage history. Payment card information is typically handled by secure third-party payment gateways and is not stored in full by NW ZONE PRO.
• Device & Technical Data: IP address, approximate location, device model, operating system, network information, and diagnostic logs used for security and performance analysis.

2. How We Use Your Information

NW ZONE PRO uses your data for the following purposes:

• To create and manage your gaming account and profile.
• To host and manage tournaments, record match results, and display leaderboards.
• To process payments, manage wallet balances, and handle withdrawals or refunds.
• To monitor and prevent fraud, cheating, abuse, or other violations of our Terms & Conditions.
• To provide customer support, handle user queries, and resolve disputes.
• To improve our services through analytics, feature testing, and feedback.
• To send service-related notifications such as match updates, room IDs, result confirmations, and security alerts.

3. Sharing of Information

We may share your information with:

• Service Providers: Third-party vendors that help us provide services, such as payment gateways, analytics providers, and communication platforms.
• Legal & Compliance: Authorities or regulators when required by applicable law, regulation, or legal process, or to protect the rights, property, or safety of NW ZONE PRO and its users.
• Business Transfers: In connection with any merger, acquisition, or sale of all or a portion of our assets, subject to appropriate confidentiality protections.

4. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your data from unauthorized access, misuse, or disclosure. However, no online platform can guarantee absolute security. We encourage you to keep your account credentials confidential and to enable any additional security features offered by NW ZONE PRO.

5. Data Retention

We retain your personal information for as long as your account remains active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Certain transactional or accounting records may be retained for a longer duration as required under applicable laws.

6. Your Rights and Choices

Subject to applicable law, you may have the right to:

• Access or update your profile information from within the app or website.
• Request correction of inaccurate or incomplete personal data.
• Request restriction or objection to certain processing activities.
• Request deletion of your account, subject to necessary retention for legal or compliance purposes.

7. Children's Privacy

NW ZONE PRO is intended for users who meet the minimum age requirements for participating in skill-based esports tournaments in their jurisdiction. We do not knowingly collect personal information from children who are not legally eligible to participate.

8. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on our platform with an updated effective date.

9. Contact

For privacy-related questions or requests, you may contact the support team of NW ZONE PRO through the in-app help section or any official communication channel mentioned on our website.

These Terms & Conditions govern your access to and use of the esports tournament platform provided by NW ZONE PRO. By creating an account or participating in any tournament, you agree to be bound by these terms.

1. Eligibility

• You must be legally competent to enter into a binding agreement and meet the minimum age requirement for participating in skill-based contests in your jurisdiction.
• You are responsible for ensuring that using NW ZONE PRO is permitted in your state or region under applicable laws and regulations.

2. Account Registration & Security

• You must provide accurate, current, and complete information during registration and keep it updated at all times.
• You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
• NW ZONE PRO reserves the right to suspend, restrict, or terminate accounts that provide false information, misuse the platform, or violate these terms.

3. Use of Wallet & In-App Currency

• Amounts added to your wallet are intended solely for joining tournaments and related services on NW ZONE PRO.
• Bonus amounts or promotional credits may be subject to specific usage conditions and may not be withdrawable unless clearly stated.
• You agree not to use the wallet for money laundering, fraudulent activity, or any unlawful purpose.

4. Tournament Participation

• By joining a tournament, you confirm that you understand the entry fee, rules, scoring system, and prize structure displayed for that event.
• You are responsible for joining lobbies on time, using the correct in-game ID, and following all match rules, including recording gameplay if requested.
• Results and rankings may be based on kill count, position, or other metrics as defined in each tournament’s description.

5. Prohibited Conduct

You agree not to:

• Use hacks, cheats, scripts, bots, or any software designed to gain an unfair advantage.
• Exploit bugs, glitches, or loopholes in the game or platform.
• Impersonate others, create multiple fake accounts, or engage in collusion or boosting.
• Harass, threaten, or abuse other players or staff of NW ZONE PRO.

6. Results, Winnings & Taxes

• Tournament results posted on the platform are deemed final once verified and disputes have been reviewed within the specified time window.
• Winnings credited to your account may be subject to applicable taxes, and you are responsible for reporting and paying any such taxes as required by law.
• NW ZONE PRO may withhold taxes at source where legally required.

7. Suspension & Termination

NW ZONE PRO reserves the right to suspend, restrict, or permanently terminate your account at its sole discretion if you violate these terms, engage in fraudulent or abusive behavior, or pose a risk to other players or the integrity of tournaments.

8. Limitation of Liability

To the maximum extent permitted by law, NW ZONE PRO and its partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of winnings, interruption of service, or data loss.

9. Changes to Terms

These Terms & Conditions may be updated periodically. Continued use of the platform after changes have been posted constitutes your acceptance of the revised terms.

10. Contact & Support

For questions regarding these terms or for any account-related queries, please reach out to the support team of NW ZONE PRO through the in-app support or official contact details listed on our website.

This Refund & Cancellation Policy explains when and how refunds may be processed for tournaments and wallet transactions on NW ZONE PRO.

1. General Principle

By joining a paid tournament, you confirm that you have read and understood the rules, entry fee, and prize structure. In general, entry fees and payments made for successfully joined tournaments on NW ZONE PRO are non-refundable.

2. Refunds for Tournament Cancellation

• If a tournament is cancelled by the organizers before it starts, the entry fee may be refunded to your in-app wallet or original payment method, at the discretion of NW ZONE PRO.
• If severe technical issues on our side prevent a fair completion of the tournament for a significant number of players, we may choose to cancel or void the results and initiate partial or full refunds.

3. No Refunds for User-Side Issues

No refund will be provided in the following situations:

• Network failures, device crashes, or lag issues at the player's end.
• Late entry into the room or failure to join the room within the given time.
• Use of incorrect in-game IDs or failure to follow lobby instructions.
• Disqualification due to violation of rules, including cheating or misconduct.

4. Wrong or Duplicate Payments

If you accidentally make a duplicate payment or a wrong amount is debited, you must promptly contact the support team of NW ZONE PRO with valid proof such as transaction IDs and payment screenshots.

After verification with our payment gateway partners, eligible excess or duplicate amounts may be refunded either to your wallet or original payment method, depending on technical feasibility and internal policy.

5. Processing Time

Once a refund is approved, it may take approximately 3–7 working days for the amount to reflect in your bank account, card, or payment instrument, depending on your provider. Wallet credits inside the app may be processed sooner.

6. Chargebacks and Disputes

Initiating chargebacks or payment disputes with your bank or payment provider without first contacting NW ZONE PRO support may be treated as misuse of the platform. We reserve the right to suspend or restrict accounts involved in fraudulent chargeback activity.

7. Contact for Refund Queries

For refund- or payment-related questions, please contact the official support channels of NW ZONE PRO and share complete details including your registered mobile number, tournament ID (if applicable), and payment reference number.

The Fair Play Policy of NW ZONE PRO is designed to maintain a safe, competitive, and respectful environment for all players. By participating in tournaments, you agree to follow this policy.

1. Zero Tolerance for Cheating

The use of any cheats, hacks, scripts, modded APKs, aimbots, wallhacks, or unauthorized tools that provide an unfair advantage is strictly prohibited. Attempting to manipulate game files, exploit bugs, or alter the outcome of a match artificially is considered cheating.

2. Device & Emulator Rules

Certain tournaments may be restricted to mobile devices only. If a tournament explicitly disallows emulators, using an emulator or virtual machine to participate will be treated as a violation of this policy. Please always review the rules section for each tournament before joining.

3. Collusion, Teaming & Multi-Accounting

• Teaming up in solo matches, colluding with other players to manipulate results, or win-trading is forbidden.
• Creating and using multiple accounts to gain unfair benefits, referrals, or rewards is not allowed.
• Accounts found to be sharing devices or patterns that indicate abuse may be subject to additional verification.

4. Proof & Match Recording

To support fair-play investigations, players are strongly encouraged (and may sometimes be required) to record their gameplay or maintain kill-feed evidence. When you report a suspected cheater, providing clear video or screenshot proof helps the team at NW ZONE PRO to review and take appropriate action faster.

5. Penalties for Violations

If cheating or unfair play is confirmed, NW ZONE PRO may apply one or more of the following actions:

• Immediate disqualification from the affected match or tournament.
• Cancellation or reversal of prizes and wallet credits earned through unfair means.
• Temporary or permanent suspension of the offender's account.
• Restriction from participating in future events, leaderboards, or promotions.

6. Harassment & Toxic Behavior

Abusive language, threats, harassment, or hate speech towards other players or staff will not be tolerated. Repeated or severe violations may lead to communication restrictions or account bans on NW ZONE PRO.

7. Reporting Suspected Cheaters

If you believe another player has violated this Fair Play Policy, please submit a report with as much detail as possible, including lobby ID, in-game name, and any screenshots or videos. The team at NW ZONE PRO will review the case and take action where appropriate.

8. Final Decision

In all fair-play matters, the decision of the tournament operations team of NW ZONE PRO shall be final. We reserve the right to interpret and apply this policy in the best interest of the platform and its community.